Product Support

Product Support

One of the perks of purchasing from us is our live telephone support. We are available to give you a call back to answer your questions between 8:30 am and 5:30 pm, central standard time. Please fill out the contact form below and you will be called as soon as someone is available, usually within 24 hours. Please be sure to include the serial number of your monitor in the comments section for verification purposes. 

Repair / Validation Service

If you choose for us to service your device, and you have the original packaging, we will email you a shipping label pre-addressed to us. All you do is hand the device to FedEx Ground when they next deliver or you can drop it off at one of the many FedEx Ground drop off locations that accepts boxes larger than 20 x 12 x 6 inches. 

When we receive your device it helps if we already know what may be wrong but we will also do a full diagnostic survey of the device. Once we know what is wrong with your equipment we will contact you to see how you want to proceed. No billable work will be done (other than the diagnostic) without your permission and the only charges incurred to that point will be the diagnostic and shipping fees. If you choose to accept our estimate and have the device repaired we will do so as quickly as possible. When the device is ready we will contact you for payment and the device will be shipped to you. If one of our boxes was loaned to you for shipping, a label to return the box to us will be supplied. All freight charges are included in the final repair cost estimate. 

PLEASE NOTE: We are very hesitant to accept devices shipped to us via UPS. Our experience with the terminal here and the treatment of our inbound shipments has been very disappointing and any possible damage to your device incurred in shipment to us is at your peril. That is why we supply labels and shipping via FedEx Ground to and from us. It also gives us a way to more easily track your device in our system.